Experience

The Web gets Real

Transitional Surge

Before the Web

The New Synthesis

Surety bonding governs the fulfillment of contractual liabilities for the building and construction market. It is a complex set of interlinked business processes that involve bonds, contracts and multiple parties. We integrated across Chubb's internal business surety process.

Challenges

The immediate challenges were :

• Common user Interface across multiple business "views" (Accounts, Bonds, Client Management, Business Prospects, etc.)
• Clear, efficient forms entry and document maintenance
• Improve styling and UI behaviors

Solutions

• We designed flexible role-relevant views of data, process and scope of business that provide a common interface for everyone.
• Robust "one-click" access hyperlinking among processes.
• Productivity tools such as the Client Snapshot allow "fast track" dashboard overview, with to relevant documents.
• The task-driven interface guides process-driven workflow.