The Communication Studio

Surety Market Applications

(4 mo.)

Surety bonding governs the fulfillment of contractual liabilities for the building and construction market. It is a complex set of interlinked business processes that involve bonds, contracts and multiple parties. We integrated across Chubb's internal business surety process.

Challenges

The immediate challenges were :

Common user Interface across multiple business "views" (Accounts, Bonds, Client Management, Business Prospects, etc.)

Clear, efficient forms entry

Document maintenance

Integrated process

Improve styling and UI behaviors

Solutions

  • Flexible role-relevant views of data, process and scope of business that provide a common interface for everyone.
  • "One-click" access hyperlinking among processes.
  • Productivity tools such as the Client Snapshot allow "fast track" dashboard overview, with direct access to relevant documents
  • Task-driven interface guides workflow

Quick turnaround, design leadership..

Application Page templates, taxonomy, information architecture and styling, telecommute