This international copier/printer company needed to make their web-based Dealer Order Management System both usable and competitive. Kyocera needed to provide real self-service to their extended dealer base in order to maintain a competitive presence in the marketplace.
The existing legacy application functioned in a technical sense, but was so poorly designed as to be practically unusable by the dealers. The primary challenge was to fix the legacy user interface design:
We needed to integrate the focal service areas effectively in the new model:
The biggest challenges: Capture the many disparate business requirements, reconcile the inconsistencies, create a workable environment.