Product Dealer Support System
(3 mo.)
This international copier/printer company needed to make their web-based Dealer Order Management System both usable and competitive. Kyocera needed to provide real self-service to their extended dealer base in order to maintain a competitive presence in the marketplace.
Challenges
The existing legacy application functioned in a technical sense, but was so poorly designed as to be practically unusable by the dealers. The primary challenge was to fix the legacy user interface design:
- Capture workflows
- Identify Business Requirements
- Integrate with appropriate features
- Design a usable, attractive service
Solutions
Provided a clickable website model that conformed to the workflow and served as design guide for the development team.
We needed to integrate the focal service areas effectively in the new model:
- Order Management (batch orders, tracking)
- Manage Returns
- Supervise Warranties
- Train & Authorize Dealers
- Maintain Client Accounts
- Content Management
Design Specifications, CSS Style Guide, Demo Site, Wireframes, Best Practices, Personas (Profiles), Design Workshop
The biggest challenges: Capture the many disparate business requirements, reconcile the inconsistencies, create a workable environment.
Retail Business Application, Client Self-service, Site model & wireframes, graphics, logo design,
branding & stylesheet, "application-oriented" site, CSS, XML/XSL, documentation & requirements gathering, 
Powerpoint, 
Rational
Clearcase & Clearquest