Kyocera Dealer Network

Product Dealer Support System
Interaction Design Architect (3 mo.)

This international copier/printer company needed to make their web-based Dealer Order Management System both usable and competitive. Kyocera needed to provide real self-service to their extended dealer base in order to maintain a competitive presence in the marketplace.

The existing legacy application functioned in a technical sense, but was so poorly designed as to be practically unusable by the dealers. The primary challenge was to fix the legacy user interface design:

Capture workflows
Identify Business Requirements
Integrate with appropriate features
Design a usable, attractive service

We needed to integrate the focal service areas effectively in the new model:

Order Management (batch orders, tracking)
Manage Returns
Supervise Warranties
Train & Authorize Dealers
Maintain Client Accounts

Skills & Techniques : Dreamweaver, graphics, branding & stylesheet, "application-oriented" site, CSS, XML/XSL, logo design, documentation, requirements gathering, Powerpoint, Rational Clearcase & Clearquest

The biggest challenges: Capture the many disparate business requirements, reconcile the inconsistencies, create a workable environment.