Electronic Sales Assistant

The Electronic Sales Assistant

Staff : Interaction Design for Marketing Product (3 years)

The Communication Studio helped the Newspaper Association of America to create the Electronic Sales Assistant (ESA), which provided a complete suite of sales presentation creation tools, newspaper industry information, and an easy-to-use interface to the NAA's electronic bulletin board-based membership marketing support service.

Online Marketing Support

More than 100 local newspapers across the United States licensed the Electronic Sales Assistant.

ESA marketing brochure

ESA Main Menu page

Example ESA page

I worked hand-in-hand with the marketing department of the Newspaper Association of America on ESA to develop an integrated package of a presentation creation tool, templates, an online browser and customized dynamic content. All you needed was a low-end Macintosh, a modem and a telephone line. Goals of the Electronic Sales Assistant:

Enable the local newspaper Sales Department to produce high-quality, customized sales presentations quickly, particularly for small-to-medium-sized ad prospects.

Provide newspaper sales personnel with instant access to the marketing expertise of the Newspaper Association of America and to other newspaper sales colleagues around the nation.

Get the newspaper Advertising Sales Department up to speed on the computer "fast track" with a minimum of effort.

ESA automatically updates the subscriber with current NAA membership information, industry bulletins and even software upgrades to the program itself. Features include:

Create and edit attractive, compelling sales presentations

A suite of "Ready To Go" customizable pre-packaged targeted sales presentations

Direct electronic order entry of NAA publications, products and services

Electronic mail messaging

Animated desktop sales presentations at the touch of a button

The Newspaper Association of America's Electronic Sales Assistant (ESA) helps newspapers to "sell smarter". ESA combines the flexibility of your desktop computer with the power of the NAA's electronic Bulletin Board system. Instantly call up NAA sales and marketing intelligence. Then customize that information to fit your needs.

The Sales Presentation Maker
	Editorial You can construct customized sales presentations by selecting pages of sales arguments from our "camera ready" library of pre-formatted, proven NAA marketing material. You can also customize page design, edit text content create charts and merge in graphic clip art.
	Presentations This is your constantly-growing library of sales presentations; both those you've created and the 10 popular, field-tested, targeted sales Ready-to-Go presentations that come with the ESA software. Your sales staff can select a presentation from the Ready-To-Go library, customize it with your own local data and print it at the push of a button.
The Information Manager
	The Information Center Here's where you find a directory of the marketing resources available through the NAA: Retail Marketing Bulletins and Classified Bulletins, an exhaustive database of Retail Profiles, a catalog of Research Resources (workshops, brochures, tapes, etc.) that you can order electronically, and a current Calendar of NAA marketing activities.
	NAA Directory The section tells you how to best take advantage of your membership in the Newspaper Association of America. This is a complete directory of "who's who" at the NAA: names, titles, phone numbers and departmental responsibilities.
	Electronic Mail The "e-mail" feature allows ESA subscribers to communicate with one another, as well as with the NAA directly. We keep you posted on the newest developments in newspaper marketing. Eventually, the e-mail system will allow ESA subscribers to exchange actual sales presentations electronically.
	ESA Tools AutoPresenter (an electronic slideshow), lnfoSpex (custom client information profile) and Management Reporter (library of presentations) let you customize your ESA experience for efficiency and effectiveness.

Wireframes, DemoSite, Content Inventory, Business Requirements, Sitemap, Information Architecture, Best Practices, Personas (Profiles), CSS Styleguide

Tom Tomasi (ESA Client), sales and marketing manager at the Tallahassee Democrat:

"ESA gives us valuable, instantly accessible selling data on a broad range of subjects... We cherry pick the pages we want to give our account executives the background data they need. ESA gives us credibility in the marketplace..."

“John is a brilliant, living example of a person with outstanding creative skills matched with unparalleled technical knowledge. Cutting-edge thinking and skillful execution are routine parts of his framework.” Top Qualities: Personable, Expert, Creative

Jim Conaghan, Director, Marketing Products Development, Newspaper Association of America

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