Modem Media

Redesign Regional Energy Firm's Intranet
3 month Sub-contract: Senior Interaction Designer

Interactive design leader Modem Media brought TCS onboard to assist with an intranet redesign for their client, a public energy firm serving the southeast coastal region. The client wanted their inward-facing site to be come more pro-actively useful to employees, while also serving as an effective venue for internal marketing.

Challenges

Like many intranets, this site suffered from "info bloat" - The tendency to provide an overabundance of information that is marginally useful but poorly organized . Our focus:

Re-organize the structure
Glean unnecessary info noise
Re-skin with a consistent look, feel & behavior
Employee-centric workflows

Solutions

We did an immediate Content Inventory on the existing site. This was the first time that the client had really seen their intranet "at a glance". They were now able to "rate" the value of their existing information collateral.

Modem Media had already articulated a set of employee personas. We integrated a wishlist of appropriate, task-oriented features and functionality into the "clean & lean" sitemap (above).

With client sign-off, we then mocked up a comprehensive set of wireframe templates (left) that fulfilled the client's design and performance agenda for their SharePoint delivery platform.

Skills & Techniques : Functional re-organization, sitemap navigation, employee-centric workflow, "application-oriented" & "publishing" site, best practices, Dreamweaver, systemic templates, wireframes, SharePoint

The internal info in the client's legacy corporate intranet site did not satisfy employee needs. We were able to reconcile structural inconsistencies and poor visual design, edit out un-useful data and provide a path for integrating the solutions into a SharePoint environment.