Design the Workflow

SERVICES

Architecture

The Basic Toolset
Interaction Designer's Role

Design

Design for the Workflow
Design a Courteous Site
Design Attribute Checklist

Process

Project Scenario
The User Experience Role
In a Nutshell

Documentation

Guidelines for Success
Good Documentation
Being Helpful

UxP Task List

We have to build awareness across the entire company that interaction design is a realm that requires professional skills, and that interactive products cannot just be engineered, but must also be designed in order to succeed in the open market.

Allen Cooper

Design for the Workflow

"Most people make the mistake of thinking design is what it looks like. People think it's this veneer - that the designers are handed this box and told, 'Make it look good!' That's not what we think design is. It's not just what it looks like and feels like. Design is how it works."

Steve Jobs, CEO Apple Computer, Inc.as quoted in "The Guts of a New Machine", NY Times Magazine, November 30, 2003

The interaction process should be visually obvious through the design of the interface:

		Goal	You should have some sense of the total task.
		Steps	You should know how many steps are involved.
		Status	You should know where you are in the process.
		Mandatory	You should know what is required.
		Confirmation	You should know when you have completed a step.
		Position	You should end up at an appropriate spot.
		Correction	You should be able to undo your actions.

Define and reflect the Workflow appropriately.